Privacy Policy
Effective April 15, 2026
Roberts Pest Control (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or participate in our SMS/text messaging program.
1. Information We Collect
We may collect the following types of information:
- Name, address, phone number, and email address
- Mobile phone number (when you opt in to SMS communications)
- Billing and payment information
- Property details relevant to pest control services
- Service history, appointment records, and account notes
- Website usage data such as IP address, browser type, and pages visited
- Any information you voluntarily provide through forms, phone calls, emails, or text messages
2. How We Use Your Information
We use your information to:
- Schedule, perform, and manage pest control services
- Communicate about your account, appointments, and services
- Send appointment reminders, technician updates, billing notices, and service follow-ups
- Process payments and manage your account
- Send promotional offers or marketing communications (with your consent)
- Improve our services, website, and customer experience
- Comply with legal obligations
3. SMS/Text Messaging Privacy
If you opt in to receive SMS/text messages from Roberts Pest Control:
- We will use your mobile number only to send you the types of messages described in our Terms & Conditions
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
- All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- You may opt out at any time by replying STOP. For help, reply HELP or call (636) 243-0900
- Message and data rates may apply. Message frequency varies.
4. How We Share Your Information
We do not sell your personal information.
We may share your information only in the following circumstances:
- Service providers: Trusted third-party vendors who help us operate our business (payment processors, scheduling software, SMS platforms, CRM systems) — only to the extent necessary for them to perform services on our behalf
- Legal requirements: When required by law, regulation, legal process, or enforceable government request
- Business protection: To protect the rights, property, or safety of Roberts Pest Control, our customers, or the public
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
6. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Your Rights and Choices
You may:
- Request to review or update your personal information by contacting us
- Opt out of SMS messages at any time by replying STOP
- Opt out of promotional emails by using the unsubscribe link
- Request deletion of your personal information, subject to legal or contractual obligations
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website, services, or SMS program after changes are posted constitutes acceptance of the updated policy.